These Conditions regulate the use of the online store, for which Jorge Hernán Morales Jaramillo is legally responsible, hereinafter, “JHMorales.ceramics”. By accepting it, the User declares that he has read, understands and comprehends what is stated here and that he assumes all his obligations. If the User does not agree with the content of this document, he must leave this website, not being able to access or dispose of the services it offers. Likewise, the User expressly and without exception accepts that the access and use of this website, its services and the contents of said services take place under the sole and exclusive responsibility of the User.</ P>

These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, and it is the responsibility of the User to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract will be those that are applicable.

Applicable regulations

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03/2014, of March 27, General for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to pay for the order.

User Account and Error Correction

In order to make purchases online in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).

If you make the purchase as a guest, personal data will not be stored on the web, nor can the order history be checked. Personal data will be kept only for the management and delivery of the requested products.

If you decide to register, you will receive an email confirming that the process has been successful and a reminder of the access data. From the account you can make purchases, check the order history, change the password, modify personal data, modify shipping and billing addresses, make comments, and other procedures or negotiationsrelated to your purchases.

Furthermore, at any time, you can access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred when entering the data or update them. Shipping and billing addresses may also be corrected or updated throughout the checkout process.

You can unsubscribe at any time, by sending an email, from the address you want to unsubscribe to, to the address, which will lead to the cancellation of your personal data.< /p>

In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

Purchase Process

Buying at “JHMorales.ceramics” is easy and simple, you just have to follow these steps:

1º.- Select the products you wish to purchase from among those offered by “JHMorales.ceramics”. By clicking on each product, you access its file, which includes a detailed description with information, main characteristics and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with photographs, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as faithful as possible to reality.

2º.- Once you have selected the product(s) you wish to buy, you must press the “Add to cart” button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.

3rd.- Once the selection of products has been completed, a summary will appear identifying the selected item(s). Finally, to continue with your order, you must press the "Proceed to payment" button.

4º.- As we have indicated in previous sections, at the end of your purchase, you must register, indicating your contact information and address. In your next purchases you will not have to enter your data again, as they will be stored in your User Account.

5º.- Finally, you must accept these Conditions of Sale and choose the means of payment among those offered by "JHMorales.ceramics" (see next section).

6º.- Once the purchase process is finished, we will send you an email detailing the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

• Calling 696 894 373

• Notifying you in the contact section of this website

• Writing to the email address

Similarly, if you have not given your consent for us to send you the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you can revoke your consent by contacting us in any of the aforementioned means.

Payment methods

“JHMorales.ceramics” has various payment methods:

• Bank transfer

• PayPal

Next, we specify the conditions for each of these forms of payment.

Bank transfer

“JHMorales.ceramics” offers you the possibility of making the payment of the order through a transfer to our bank account:

- IBAN: ES1900491018602511186665

If you decide on this payment option, once the order is finished, the necessary data to make the bank transfer will appear on the screen. In addition, we will send you an email with the amount of the order, the concept that you must indicate and the account number. It is important that, at the time of making the transfer, you indicate as a concept the reference of your order, provided by "JHMorales.ceramics" in the email, to expedite billing and shipping of the order.

Transfers can take up to 48 hours to become effective, keep this in mind in the delivery times. Once the payment has been confirmed, the order will be billed, packed and shipped. If you want to speed up this process, you can send us an email with the proof to


Make the payment using the Paypal platform, either with debit or credit cards (Visa, Mastercard, etc.) or with your PayPal account. Through this payment method, "JHMorales.ceramics" never collects or manipulates any bank details. All data is processed directly by Paypal, so that "JHMorales.ceramics" can always offer the greatest transparency, security and confidentiality in the transaction.

Shipping conditions

Shipments will be made to:

• Peninsular Spain

• Balearic Islands

• Canary Islands

• Ceuta and Melilla

• Any country of the European Community.

• International

The shipment will be made by express courier company.

The shipping price will depend on the shipping area, and will be shown to you before finalizing the purchase. In some cases it can be approximate. If there is any substantial change, in relation to the one that appears at the time of ordering and payment, "JHMorales.ceramics" will contact you to inform you and ask you if you confirm that you agree with this change.

The courier company usually delivers during business hours, so if you have any time preference for delivery, you can tell us in the order comment and we will try to comply (to the extent possible with the route and delivery time of the transport company).

Delivery times

The delivery time is shown during the purchase process, and implies your acceptance of it.

In case of non-compliance with delivery deadlines, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In the event that we cannot deliver the good within said additional period, you can terminate the contract. In the event that the delivery time is essential in view of all the circumstances that concur in the conclusion of the contract or when you have informed us, before the purchase, that delivery is essential before a certain date or on a date determined. In such cases, you can terminate the contract immediately.

In any case, if the contract is terminated, the amounts paid will be fully refunded.

In the event that the User buys a product that has not yet gone on sale, but that already has a release date, the delivery terms will be provisional and modifiable, and will be subject to the number of units per product that the providers have at all times. In this case, we will contact you to inform you of the variations suffered in said products, as well as the possibility of terminating the contract.

IMPORTANT: In general, we are not responsible for the breach or delay of obligations that are due to causes beyond our control, such as in case of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents etc If any incident arises, we will contact you to solve the incident.

Prices, taxes, fees and tariffs

The prices are expressed in the currency you choose among the possible ones when choosing the product. The prices of “JHMorales.ceramics” products may vary, but possible changes will not affect orders for which a Shipping Confirmation has already been sent.

The final price of the products purchased may vary depending on the applicable taxes in each case, or depending on the shipping address and profile of the buyer (individual or professional). For informational purposes, except for those activities not subject to or exempt from VAT, the following taxes will apply to the articles on our website:

• The Retail price of the items with a delivery address to the Peninsula and the Balearic Islands includes VAT in any case.

• The Retail price of items with delivery address to other EU countries, and being the buyer a natural person (individual) includes VAT.

• The Retail price of items with a delivery address to the Canary Islands or Ceuta and Melilla and, in general, any country that is not from the EU, DOES NOT include VAT, since the operation is treated as an export. The price indicated in each article is the final price of the same for shipments to these destinations. "JHMorales.ceramics" will not be responsible for the SAD or import expenses and taxes (ISPI, IGIC), fees or tariffs that are generated at the customs office of destination, if applicable.

Deletion of accounts and service, cancellation and blocking

User accounts are not deleted for lack of use. The User can unsubscribe by requesting it from the "JHMorales.ceramics" staff, by sending an email to or through their account profile.

In case of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days have elapsed, "JHMorales.ceramics" may cancel the order.

“JHMorales.ceramics” reserves the right to block access to the User account without prior notice (or directly delete the User account), if it uses it in an illegal way or fails to comply with the obligations and regulations established herein, fact that will be communicated by email. The blocking or deletion of the User account will not have any effect on the obligation to pay for the products purchased, if applicable.

In exceptional cases, under the free discretion of the administrators of "JHMorales.ceramics", and evaluating the seriousness of the fact, the administrators may choose to warn the offending User, before permanently deleting or blocking their account.</p >

By registering as a User, you agree that the owners of this site reserve the right, being able to act at any time and without prior notice, to modify or discontinue this website and its services, or to eliminate data provided, either temporarily or permanently.


At “JHMorales.ceramics” we wish you satisfaction with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

A. The product is wrong, has a defect or has been damaged during transport:

We pay great attention that all our shipments are made correctly. If, even so, you will receive an erroneous article, contact us as soon as possible to solve it.

On the other hand, if the products received show any defect or deterioration, we will respond to the lack of conformity as stated in the "Guarantees" section within these conditions of sale.

When the product has been damaged during transport, you must notify us as soon as possible by email at and, if possible, note the incident on the carrier's delivery note. It would be helpful to attach photographs of the packaging and condition of the product to be able to make a claim to the carrier since all shipments are insured.

The products must be returned in such a way that they are protected, including them inside a protective box or bag. "JHMorales.ceramics" makes a transport company available to the buyer for the removal of the merchandise, completely free of charge. If you wish to return the merchandise with a transport company other than the one proposed by "JHMorales.ceramics", and the selected transport company offers higher rates, you must assume the difference in transport cost.

B. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and whenever you are a buyer of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product.

The exercise of this right of withdrawal will have to be carried out within a maximum period of FOURTEEN (14) calendar days from receipt, notifying us of your decision to withdraw from the purchase made (you can use the following Model Form for this Withdrawal, if you wish).

In order to exercise this right, the product must be in perfect condition, and preferably keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, do not include all their parts and accessories, or do not keep their original packaging, "JHMorales.ceramics" reserves the right to pay a lower amount for the return, a circumstance that will be notified to you.

The refund of the amount of the purchase will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed from the date of purchase. Reliable receipt of the withdrawal request, as long as it is "JHMorales.ceramics" who manages the collection of the item. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to compute from the time "JHMorales.ceramics" has actual knowledge of the shipment of the merchandise or, failing that, from receipt of it.

The return costs derived from the exercise of the right of withdrawal will be borne by the buyer.

C. If you haven't received your order yet:

If you still haven't received your order and you want to cancel or modify it, you just have to inform us of the changes you want to make, without this incurring any cost if your order hasn't been processed yet.

Contact For Returns:

*Phone: 696 894 373

*Notification through this website in the "Contact" section


All product returns should be addressed to the following address: Calle Serra Mariola 37, 03530 La Nucía, Alicante, Spain


Given the special characteristics of all or some of the products marketed by "JHMorales.ceramics" on its website, there are slight differences between each product purchased, fundamentally due to the uniqueness and exclusivity of each and every one of the materials used in its preparation that is, in addition, to a great extent, handmade. For this reason, no two "JHMorales.ceramics" products are exactly the same and, in any case, it is inevitable that the product delivered to the customer differs slightly from the one shown in the photographs included in the purchase process on the website (even if it had been the same). In no case, these differences will imply the delivery of products with lower quality materials than those expressly mentioned on the website. Likewise, the client is informed and is aware that the size of the photographs contained in the Portal does not correspond to the real size of the "JHMorales.ceramics" products offered, as well as the range of colors offered in the articles may vary according to the received mainly due to differences in configuration and quality of the screens on which the website is displayed.

Therefore, the client is informed and expressly consents to these circumstances and differences, without them being a cause for termination of the contract.

Except those that, due to their nature, are excluded from the consumer goods guarantee regulations, and provided that the buyer makes a particular use, all our products are guaranteed at the national level, against manufacturing defects for three years. from the date of purchase (or delivery date, if later), or one year if the item is not new.

We will respond to the lack of conformity, of which the buyer must inform us within two months of becoming aware of it.

If the defect or lack of conformity arises within the first 2 years from the delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if later). , that is, that there is an original or factory defect in the product, unless we can demonstrate that the defect or lack of conformity is not of origin but is due, for example, to misuse or maintenance by the buyer.

On the other hand, if the defect or lack of conformity arises after 2 years, the presumption that the defect comes from the factory does not exist.

In the event of a defective product, we may proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be totally free for the buyer (including transport costs, if any).</ p>

Therefore, defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are excluded from the guarantee. Also, products modified or repaired by the customer or any other person not authorized by "JHMorales.ceramics", as well as products that are the subject of a specific contract. In these cases, the consumer must take responsibility for its repair.

By regulation, and unless proven otherwise, it will be understood that the products are in accordance with the contract provided that they meet all the requirements expressed below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) They are suitable for the uses to which similar products are ordinarily destined.

c) Present the usual quality and features of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

Conflict Resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: